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Frequently Asked Questions for our Valued Buyers

1. How Can I pay for my order ?

You can pay with debit/Credit card via secure Paypal payment or Google Checkout . Your can also send a cheque to us or make bacs transfer. Please email us at info@bipra.com for more information. All the payments will be reviewed and go through all security checks to avoid fraud transactions. We will ship order on billing address provided by paypal or google checkout only.

2. Can I still order if I do not have a Credit Card?

You can still make payment with paypal, google checkout, personal checks or money orders.

3. Do I receive any confirmation email? How Do I check my order status?

Immediately upon placing your order, you'll receive an order confirmation email from us. Please review and save this email, because it will provide your order number, shipping address, and product(s) ordered.

Then your order will be processed within 48 hours. Normally we process all orders same day and our 95% items shipped on same day of order for Next day delivery.

4. Is it safe to use my credit card online? Do you take phone orders?

The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. We take phone orders but payment only by bank transfer, paypal or google checkout.

5. What kind of shipping methods do you have? How long does shipping take?

Your order will be shipped with Next day Courier Service or Royal Mail Service recorded delivey or special delivery depends on value of item. Items shipped by courier would delivered next day and items shipped by Royalmail would usually take 2 - 5 days for order to get delivered after it is shipped.

6. What are the shipping charges?

Shipping Charges are mentioned on each product page.

7. Do you provide tracking informations?

We send tracking information to your email on request.
If tracking information is unavailable and you have not received merchandise,
then please contact us and we will try our best to resolve the problem as soon as possible.

8. Do you ship international ?/ How can I order internationally?

We do not ship internationally at the moment. We can take orders from Ireland on request.
We ship below countires at the moment.
Great Britain and Northern Ireland , United Kingdom (Great Britain) , Ireland(south).

We will charge actual international shipping rates. If you think shipping costs are too high, please send us email.

9. How will I know in advance how much the shipping charges are?

After add products on the basket you will be able to estimate shipping and handling cost without checkout.

10. What is your return policy?

We provide Fast Replacement within 3-5 working days for faulty or damaged item. Our RMA department issue replacement item or refund on same day of received item from customer.

Exchange, Return & Warranty Policies (14 day Return Policy from Bipra.com-No Questions Asked)

We try to make returns easy for our customers - please e-mail us if you have any questions. Our Returns/RMA Department can be reached via rma@bipra.com

IMPORTANT: You must obtain return instructions and RMA (Return Merchandise Authorization) documentation from our RMA department before returning any merchandise. Your return needs to be sent to our Warehouse, not our offices, so please obtain authorization first. Any refused or returned package due to incorrect address issues will be charged an automatically.

*Any package returned without an RMA form will be returned to buyer.

Our Exchange Policy

If you change your mind about a purchase, you can exchange the unopened product within 14 days for a store credit of the purchase price less shipping fees. Please send an email to rma@bipra.com to request the appropriate RMA forms needed to exchange your items. When filling out these forms, please indicate that you are exchanging the product for another item. Make sure you indicate what you are returning, the item that you are exchanging your return for, and its current price on our web site.

For non-defective merchandise or exchanges for different items, an additional shipping charge may be applied .

Our Return Policy

14 Day Return Policy
Defective products can be returned for a refund of the full purchase price (including shipping). Should you need to return any unopened product within 14 days from the date of shipment, you will receive a refund of the purchase price less shipping costs. Please email us on rma@bipra.com to request the appropriate RMA forms needed to return your items.

Within 14 days of shipment, you can return opened items for a refund of the purchase price less shipping costs. Opened products must be returned with ALL original materials contained in the original package including manuals/instructions, warranty papers, accessories, cords, software, static bags, blister packaging, serial numbers, etc. Opened item returns must also be in like-new condition for resale (unless defective upon arrival). Under no condition will opened software products be eligible for returns.

Any products that are return damaged due to improper handling by customers will refuse for Refund or Exchange.

Due to manufacturer limitations, we are unable to offer our Lifetime warranty policy on any product containing moving parts like external hard drives, microdrives, etc. Those products carry a 3 year limited warranty.

11. I just ordered wrong Item, how do I cancel my order?

Please send an inquiry to "cancel order" in contact us form immediately. Please notice that if the order has been processed, there is no way we can stop it. You should refuse the delivery. Shipping fees will NOT be refunded.

12. If I returned my order for refund and I paid by credit card, what happen next?

We will send money to your paypal account or credit company as soon as we receive your return and it is subject to if the merchandise is still original resalable condition. Please see our Return & Exchange Policy for more details.

13. What happens if I refuse package delivery?

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery, same Return and Exchange rule will be applied.

Customer Service!

At Bipra.com, our focus has always been on helping customers save time and money. We want our customer contact us before buy or after buy if they have any query for their purchase so we are not hiding from our customers. We as consumers know how annoying it can be scrawling through internet sites for an email address or phone number.

We want to hear from you good or bad. That's why we display a contact link at the top of every page of the website. So if it’s a query about a product or simply just information you are after then please email us at info@bipra.com or call us on +44 (0)208 8860669.

It's no surprise that bipra.com has become the Internet destination of choice for our valuded customers. We know that the secret to running a successful business is keeping our customers happy. We set out to provide our customers with the kind of world-class service that keeps them coming back for more. But don't take our word for it; check out what some of our satisfied shoppers have to say.

"Very impressed - thank you."

Nigel Ravilious

"Arrived in good time and was better than advertised they under sold it :P "

Dave Waugh

"Order was late,contacted bipra.com who claimed to have already sent item. They sent me the item first class next day. Good feed back, will use again. "

T Byrne

"Very quick Exactly as described No problems Keen pricing"

Peter J Taylor

"Received in 2 days Excellent service Thankx. "

Simon Longden

Safe and Secure!

At bipra.com, we ensure the integrity of every order by using an Internet leader in security transactions. Plus, with our advanced encryption, firewall technology, and state-of-the-art SSL (Secure Sockets Layer) encryption, you can be assured that your information will be protected from unauthorized use. You can also be assured that your confidential information will remain just that-confidential. Your name will never be distributed, sold, or rented.