| When does my order ship? |
| Our 95% orders shipped on same day of order if order placed by 2 p.m. If need any help regarding to shipment of your order please call us on 02088860669 or email us at info@bipra.com |
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| What are the shipping methods? |
| bipra.com ships via Private Courier Service(Next Day Delivery Service). |
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| How much does shipping cost? |
| Shipping Charges clearly mentioned on each product page when you add item in basket. |
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| How long does it shipping take? |
bipra.com processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.
Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time.
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| What happens if my package is lost or damage? |
| If you receive a damaged package, contact us at 02088860669. There is only a two day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing. |
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| What happens if my shipment is missing items? |
| If the package appears to have been tampered with or is simply missing items, please contact us at 02088860669. |
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| How do I track my package? |
| A tracking number will be provided on request via email once an order has been shipped out. |
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| Can I modify my order during shipment? |
Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.
If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to our warehouse. For further details on refunds, please visit our Return Policy page. |
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| Contact Us : |
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Email Address:
Sales: sales@bipra.com
Trade Sales: trade@bipra.com
Customer Service: info@bipra.com
Accounts: accounts@bipra.com
RMA Dept: rma@bipra.com
Phone : 02088860669 (lines are open Monday - Friday 9am - 5pm (excluding Bank Holidays) and Saturday 9am - 2pm)
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Bipra Limited
64B Chase Side
Southgate
London
N14 5PA |